ontario rv rental

Owasco RV Rental Rental Terms for travel between 01-Mar-2012 and 31-Oct-2012

PAYMENTS
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 37 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 37 days prior to your rental commencing.

If you are booking within 37 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$. Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.
 
CANCELLATION POLICY
Upon confirmation that your selected vehicle is available a non refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply:

Up to 33 days prior to departure                          CAN$200.00 plus taxes
33 - 19 days before scheduled departure              60% of total rental charges plus taxes
18 - 4 days before scheduled departure                75% of total rental charges plus taxes
3 days before scheduled departure or No show    100% of the total rental charges plus taxes

No refunds for early returns.
OWASCO will not refund any reservation cancelled, missed or otherwise as a result of war or an act of terrorism.
One way fee is payable in full on one-way cancellation.

RATES INCLUDE
- CDR insurance included in the daily rate
- 5 million public liability coverage per unit
- 24h Ford/GM Roadside assistance
- No additional drivers fees for the first 2 drivers
- Free road maps, tour information, camping guides and information on special attractions and special events
- Free transfer to/from Whitby GO train station (city train)
- Built in GPS with all 2010 & 2011 C22' Deluxe Motorhome and C26 Slide Deluxe Motorhome
- Rates are in $CAD
- Rates are subject to change without notice

RATES EXCLUDE
- Refundable Security Deposit
- Rental rates do not come with free kms. You can either choose to pay $0.37/km at the end of your hire or you can purchase discounted mileage packs on this website.
- Fuel and LPG costs
- Vehicle preparation fee
- Airport and hotel transfers
- Applicable taxes
- Liability/excess reduction options if selected
- Convenience kits (linen/bedding), pre-paid mileage and other additional extras are available at an extra cost

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

MINIMUM RENTALS
- 1 week minimum for rentals
- 2 weeks minimum on Class A bookings
- 3 weeks minimum on Northern Rentals

OFFICE HOURS
Monday – Friday 8:00am – 5:00pm
Saturday: 9:00am – 4:00pm
Sundays & Holidays: Closed

2012 HOLIDAYS
New Year’s Day         Jan 1 & 2
Family Day                Feb 20
Good Friday              Apr 6
Victoria Day              May 21
Canada Day              Jul 1 & 2
Labour Day               Sep 3
Thanksgiving Day      Oct 8
Christmas Day          Dec 25
Boxing Day               Dec 26

DISTANCE FROM THE AIRPORT
Toronto 60km

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra $50/hour and our transfer to the hotel will be void.

NO REFUNDS FOR EARLY RETURN.

PICK-UP AND DROP-OFF INSTRUCTIONS
The client must phone early in the morning or the day before, if they wish to be picked up. The client must pick-up and return the vehicle at Owasco unless otherwise specified. Upon delivery of the vehicle, the client must hold a voucher containing the particulars of the rental: party’s name, reference number, type of vehicle, items prepaid and items to be paid locally.

TORONTO
Pick-up at Airport Hotels. Drop-off at Airport/Airport Hotels or free transfers to/from Whitby GO train station (city train). Downtown Hotel pick up and drop off on Mondays only.
YYZ Transfer Times are between 10am & 12pm,  RV pick up times are between 10am - 3pm.

Please note: Owasco does not provide a baby seat for the transfer, please ensure to bring your own.

EXPRESS PICK UP
To serve our customers faster and better we ask that the following customer information be sent to us at least one week prior to pick-up.
A. Name, address, phone number and credit card number with expiry date of principal driver, email address
B. Name and driver’s license number of additional driver's)
C. Name and address of transfer hotel

Transfer times are between 10am - 12pm.
RV pick up must be between 10am - 3pm.

EARLY RETURNS
No refund for early returns. No refund for unused kilometers.

ORIENTATION
1. We thoroughly explain the vehicle and appliances to our customers in person with detailed instructions so they will be sure to enjoy their camping trip.
2. We explain the rental contract at which time we will collect for items not prepaid, insurance premium, cleaning and security deposits.
3. We give advice on where and how to drive in Canada. An explanation of how to operate the vehicle will be given in English, German, Dutch, Italian or French according to the client’s preference.
4. The clients will receive free tour packages, maps and campsite information along with a personal explanation of things to do and see! Free storage of luggage is also provided.
5. A reminder sheet will be given informing the client again what to do in case of breakdown or accident, rules and regulations of the road and how to maintain the vehicle to operate the RV safely.

We familiarize our customers personally with our vehicles and if requested, we will take them for a short test drive. We spend 60 minutes on this “hands on” explanation. (NO video!)

RENTER’S RESPONSIBILITY
Every renter must have a valid credit card to be able to rent an RV from OWASCO. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. This includes checking engine oil, fluids and coolant levels at each refueling, as well as reporting mechanical failures immediately. Necessary repairs over $75 require/need prior authorization from our office. Insurance coverage is void by not reporting any damage to OWASCO and Insurance Company within 24 hrs.

AVAILABILITY
If, for any reason, beyond our control the reserved vehicle is not available, Owasco reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc. are the renter's responsibility).

Should a lower rated vehicle be offered, Owasco's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage against Owasco.

DRIVER REQUIREMENTS
Properly licensed drivers can operate the vehicle, 21 years of age or older, maximum age 75 years. For people younger than 25 years VIP insurance is mandatory. A valid driver’s license is necessary. An international driver’s license for drivers from overseas is recommended.

ROADSIDE ASSISTANCE
Customers renting OWASCO vehicles have 24-hour Ford, GM and Dodge roadside assistance in Canada and the USA. This service does not cover the expenses for non-mechanical difficulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, non functioning of the fridge etc. We also give our customers a toll free emergency phone number where we can be reached daily from 8am to 7pm. We do not cover any cost incurred by use of cell phones.

SECURITY DEPOSIT
CDR Insurance: $1500 signed credit card imprint only

NORTHERN RENTALS
A surcharge of $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska. Northern use must be specified and confirmed at time of reservation. We allow northern rentals with non-slide C22’-C24’ and C26’ slide outs. 3 week minimum applies,

US BORDER CROSSING
Travelling top the USA is allowed at no extra charge.

CLEANING DEPOSIT
$150 ($250 for the A Class) is processed at time of rental and refunded upon return of clean unit.
No pets/animals allowed! No smoking allowed in any of the vehicles!

Cleaning charges:

- $500 smoking/pets
- $75/hour inside/outside cleaning
- $25 dumping per tank
- $75 fuel refill service fee + fuel cost

INSURANCE
OWASCO maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

DAMAGE TO VEHICLE
Customer's Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however, if the vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

DEPOSITS
At time of rental we charge the renter’s credit card with a Cleaning Deposit ($150 / $250 Class A) and take a signed imprint as an Insurance Deposit. Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.
 

  
TRAVEL NOT ALLOWED
Motor homes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply.) RVs are not permitted on roads designated on the official provincial or state maps as “other roads - gravel or dirt.”

BREAKDOWN AND REPAIRS
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

The Company will make all reasonable efforts to assist the client help obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities.

OWASCO is not responsible for hotel charges, car rentals or any other incidental or consequential costs in the event of a breakdown.

Within 24 hrs a report to OWASCO/Insurance Company and/or police must be filed in case of an accident, any damage to the vehicle, vandalism, fire or theft, otherwise insurance is null and void.

The following are not covered if damages are not covered by insurance and the cost of all resulting repairs and replacement vehicles are therefore the responsibility of the renter:

- Failure to maintain all fluid levels
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system
- Operation by anyone under 21 years of age, not licensed
- Driving under the influence of alcohol or drugs
- Deliberate or wilful damage by renter or guests
- Damage to the interior of the motorhome
- Travel in restricted areas
- Towing of any kind
- Freezing of the vehicle's systems
- More passengers than the available seat belts
- Damage occurring in an accident that the renter has failed to report to Owasco, Insurance Company or police
- Nature damage (hail, storm, tornados)
- Motor home theft in Montreal (except spec. campgrounds)

ADDITIONAL DRIVER
2 Drivers are free of charge, the third or more is charged at $10/day. All drivers must be present at the time of vehicle pick up.

ALL INCLUSIVE PACKAGE
This option includes 100km/day, Prep. fee, transfers, convenience kits, transfers and CDR insurance.

PRE-PAID  KILOMETERS
100km per day packages, 500km packages and Unlimited Kilometers packages (only in connection with the All Inclusive Package) can be prepaid at time of reservation
Extra Km: CAD$0.37 per kilometer; Payable upon return of the vehicle; charged on all vehicles

TAXES
Toronto departures ------ 13%

PREPARATION FEE
CAD$75 - includes 1 propane fill, 1 pack toilet paper and toilet chemicals

CONVENIENCE KITS
$80 per person (max $320 per vehicle)
Dishes & cutlery: we always pack 2 extras of each item. Charges will apply for lost or broken equipment.
Extras like wine glasses and teapots upon request.
 

GENERATOR CHARGE
$5/hour where applicable

SERVICE:
Owasco has the right to refuse service to any customer. We also reserve the right to replace the rental vehicle in case of a self inflicted accident.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Owasco RV Rental Insurance

INSURANCE
OWASCO maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

DAMAGE TO VEHICLE
Customer's Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however, if the vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

DEPOSITS
At time of rental we charge the renter’s credit card with a Cleaning Deposit ($150 / $250 Class A) and take a signed imprint as an Insurance Deposit. Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.
 

  
TRAVEL NOT ALLOWED
Motor homes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply.) RVs are not permitted on roads designated on the official provincial or state maps as “other roads - gravel or dirt.”

OWASCO is not responsible for hotel charges, car rentals or any other incidental or consequential costs in the event of a breakdown.
Within 24 hrs a report to OWASCO/Insurance Company and/or police must be filed in case of an accident, any damage to the vehi-
cle, vandalism, fire or theft, otherwise insurance is null and void.
 

The following are not covered if damages are caused by :
- Failure to maintain all fluid levels
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system
- Operation by anyone under 21 years of age, not licensed
- Driving under the influence of alcohol or drugs
- Deliberate or wilful damage by renter or guests
- Travel in restricted areas
- Towing of any kind
- Freezing of the vehicle's systems
- More passengers than the available seat belts
- Damage occurring in an accident that the renter has failed to report to Owasco, Insurance Company or police
- Nature damage (hail, storm, tornados)
- Motor home theft in Montreal (except spec. campgrounds)

Toronto depot

Address: 2000 Champlain Ave , Whitby , ON , CA

Please note the physical depot for the pick up and return of your vehicle is located in Whitby which is approximately 60 kms away from Toronto.

OFFICE HOURS
Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS
New Year’s Day Jan 1, Family Day Feb 21, Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1,  Labour Day Sep 5, Thanksgiving Day Oct 10, Christmas Day Dec 25, Boxing Day Dec 26

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6, Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11, Christmas Day Dec 25, Boxing Day Dec 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void.

Transfer Information
The transfer service is available at an additional charge of $75 (From 1 March 2012, this transfer fee will change to $95). The depot is 60km from the Airport.
Pick-up at Airport Hotels. Drop-off at Airport / Airport Hotels or free transfers to/from Whitby GO train station (city train). Downtown Hotel pick up and drop off on Mondays only.
YYZ Transfer Times are between 10am & 12pm,  RV pick up times are between 10am - 3pm.

Please note: Owasco does not provide a baby seat for the transfer, please ensure to bring your own.

EXPRESS PICK UP
To serve our customers faster and better we ask that the following customer information be sent to us at least one week prior to pick-up.
A. Name, address, phone number and credit card number with expiry date of principal driver, email address.
B. Name and driver’s license number of additional driver(s).
C. Name and address of transfer hotel.

HOTELS AND CAMPGROUNDS

Hotel Carlingview Toronto Airport
Sandman Signature Hotel Toronto Airport
Quinte's Island Campark
Motel 6
Darlington Provincial Park
Travelodge Oshawa

Toronto Intl Airport depot

Please note the physical depot for the pick up and return of your vehicle is located in Whitby which is approximately 60 kms away from Toronto.

OFFICE HOURS
Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 4:00pm
Sundays & Public Holidays Closed

2011 HOLIDAYS
New Year’s Day Jan 1, Family Day Feb 21, Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1,  Labour Day Sep 5, Thanksgiving Day Oct 10, Christmas Day Dec 25, Boxing Day Dec 26

2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6, Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11, Christmas Day Dec 25, Boxing Day Dec 26

VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void.

Transfer Information
The transfer service is available at an additional charge of $75 (From 1 March 2012, this transfer fee will change to $95). The depot is 60km from the Airport.
Pick-up at Airport Hotels. Drop-off at Airport / Airport Hotels or free transfers to/from Whitby GO train station (city train). Downtown Hotel pick up and drop off on Mondays only.
YYZ Transfer Times are between 10am & 12pm,  RV pick up times are between 10am - 3pm.

Please note: Owasco does not provide a baby seat for the transfer, please ensure to bring your own.

EXPRESS PICK UP
To serve our customers faster and better we ask that the following customer information be sent to us at least one week prior to pick-up.
A. Name, address, phone number and credit card number with expiry date of principal driver, email address.
B. Name and driver’s license number of additional driver(s).
C. Name and address of transfer hotel.

HOTELS AND CAMPGROUNDS

Hotel Carlingview Toronto Airport
Sandman Signature Hotel Toronto Airport
Quinte's Island Campark
Motel 6
Darlington Provincial Park
Travelodge Oshawa